Who to Call with MLS & Matrix Questions
ACAR staff has been receiving calls from members with questions about the new MLS Matrix system. The Matrix Support Line is 888-457-7637. They are open 8:30AM to 8:00PM Monday through Friday and 8:30AM to 3:30PM on Saturday and Sunday
Sometimes, Matrix Support will refer members to their “Board.” They actually mean MLS. If you’re referred on, please call the numbers below to get the quickest response to your questions:
CRIS MLS staff is available at 330-376-0015 or toll-free at 888-434-0657 for questions regarding:
- Membership – Heather Pyers at Ext. 14 or firstname.lastname@example.org
- Rules and Regulations, Realist or technical questions Matrix Support was not able to handle – Tracy Gogel at Ext. 12 or email@example.com
- Rules and Regulations – Patty Dietz at Ext. 17 or firstname.lastname@example.org
- Chief Executive Officer, John Kurlich email@example.com or Executive Assistant, Jennifer Welch Jennifer.firstname.lastname@example.org or at Ext. 15
Their website is www.crismls.com.
NORMLS key staff is available at 216-485-4100 or toll-free at 888-266-7657 for questions regarding:
- HELP DESK – ext. 480
- Rules & Regulations – Dianna Caraballo – ext. 425 or email@example.com
- Membership – Lori Dean – ext. 404 or firstname.lastname@example.org
- CEO Carl DeMusz – ext. 420 or email@example.com
- Billing – Keith Seager – ext. 403 or firstname.lastname@example.org
Their website is www.normls.com.