CABOR and Cleveland Water Department Meet

Recently, the CABOR Government Affairs Committee and its guests met with representatives from the Cleveland Water Department. The goal of the meeting was to begin building a positive relationship and rapport between the real estate professionals and the utility service. Those in attendance were able to share experiences and questions with the panel. This meeting was likely the first of many between the two groups.

Government Affairs Vice Chair Claudine Steinfurth (Coldwell Banker Hunter Realty) said, “(the meeting) was insightful, and the interest shown by the representatives in bringing clarity to the process was evident, as is their interest in working to create a better flow to the process for customers.”

Cleveland Water Dept. representatives (L to R: Karen Mustin-Robinson, Jason Wood, and Debra Mitchell) & Government Affairs Chair Ken Myers

Debra Mitchell, Interim Manager, shared a few tips for REALTORS and other real estate professionals to keep in mind.

Helpful Hints for REALTORS

  • – updated website
  • If you experience a problem, call (216)644-3130.
  • Before calling the water department, double check interior water valves to determine if the property’s water is indeed off.
  • Including the name of the property owner with the property address when requesting a status update may help expedite the process, especially if said property has had numerous owners.
  • Submit a request to turn water on 2 -3 days prior to the day of the scheduled home inspection.
  • The buyer(s) should not call the water department to open a new account until the title has transferred and is showing on the County Auditor’s website.
  • If you take photos of the water meter for proof on a final read, be sure the photo includes the meter’s serial number.

Watch for answers to Frequently Asked Questions in the coming weeks. If you have a question for consideration, please submit it to Government Affairs Director Jamie McMillen at


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