Who to Call with MLS & Matrix Questions

ACAR staff has been receiving calls from members with questions about the new MLS Matrix system. The Matrix Support Line is 888-457-7637. They are open 8:30AM to 8:00PM Monday through Friday and 8:30AM to 3:30PM on Saturday and Sunday

Sometimes, Matrix Support will refer members to their “Board.” They actually mean MLS. If you’re referred on, please call the numbers below to get the quickest response to your questions:

CRIS MLS staff is available at 330-376-0015 or toll-free at 888-434-0657 for questions regarding:

Their website is www.crismls.com.

NORMLS key staff is available at 216-485-4100 or toll-free at 888-266-7657 for questions regarding:

Their website is www.normls.com.


2 responses to “Who to Call with MLS & Matrix Questions

  1. Rusim T. Kodicovic, Realtor says:

    Because of my wife’s advanced battle with cancer, I was unable to attend Matrix classes or to get familiarized with either Matrix or DotLoop! What should I do?

  2. CECILIA "Cece" FOX says:

    Why is there no email support? I had to call about there being no Large print agent or buyer listing. After going through some history clearing that did not fix the problem, they wanted to put me on hold while they pushed the problem up another level. I had to persuade the tech to email me when they have a solution. I don’t have time to sit on the phone.

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