• Is a facilitated negotiation process
• Is an informal amicable resolution
• Allows the parties to clear the air and resolve misunderstandings
• Provides assistance from the Mediator to move forward
• Give both parties full control over the final resolution
• Is conducted by an experienced Mediation Officer who makes no decisions effecting the parties
• Resolution is not mandatory; parties can still go to Arbitration
• Is a win-win situation

In order for Mediation to work, each party comes to the table with an attitude of compromise and cooperation. They have a chance to air their feelings, look at the other side of the situation and many times, clear up misunderstandings. Many times it becomes apparent that a third party, who is NOT a participant to the Mediation, is the reason behind the current conflict.

• Is not a negotiation process; it is a structured hearing
• Is a formal procedure decided by a hearing panel
• Allows the structured presentation of evidence, testimony and witnesses
• Gives the Panel full authority to decide the outcome
• Gives full control to the Hearing Panel
• Is conducted by a panel of experienced REALTORS® who make the final decision and the award
• Hearing Panel decision is final
• Is a win-lose situation

These same facts for Mediation may also become evident once a dispute has moved to Arbitration, but the parties no longer have control over the outcome.